Comprehensive ONLINE Resource Directories:

Click here for a summary of Western MA individual emergency shelters.

For Legal Assistance:
If you are facing the threat of eviction (receive a Notice to Quit or Summary Process Complaint) or are behind on your rent and worried about eviction, call Community Legal Aid at 1-855-252-5342 or apply directly for services here:

Youth/Young Adult Resources
For assistance:
Hampden County, contact 1-413-316-4979 or click here for the flyer
Hampshire/Franklin Counties: contact DIAL/SELF Youth and Community Services at 413-774-7054 x 8 for emergencies and x4 for non-emergency services
Berkshire County: contact Berkshire County Regional Housing Authority at 413-443-7138 x229 

Family Emergency Assistance Shelter
Call 866-584-0653 to access a Homeless Coordinator at the MA Department of Housing and Community Development (DHCD) who will assist with an application

For a Summary of Eviction Prevention Resources, go here.
For a Community Legal Aid compilation of resources for tenants in Hampden County (RAFT, fuel assistance, food, legal assistance), go here.

For people receiving SSI/SSDI, please see this resource sheet in relation to COVID and continuity of benefits. 

The MA Network of Care has produced an updated resource directory for people with mental health and substance use needs. 

Housing/ Homelessness Prevention Resources

Hampden/Hampshire County – Way Finders: Applications for emergency rental assistance can be completed at through the online application. For homeowners’ assistance, go to
Springfield office location: 1780 Main Street.
Holyoke office location: 193 Chestnut Street
Northampton office location: 155 Pleasant Street. Please call 413-233-1500 to make an appointment.

Amherst Community Connections, 236 N. Pleasant Street, Amherst (on the corner of N. Pleasant St and Hallock St) M-F 8:30 am – 5:30 pm. Contact: Hwe-Ling Greeney –, 413-345-0737. Appointments only, no drop-ins. Services include: Emergency Financial Housing Resources – RAFT, ERAP, ERMA – application assistance and advocacy; Public Housing and Subsidized Housing Application and Advocacy Program; ACC Rental Subsidy and Advocacy Program; Low Threshold Permanent Housing and Support Services for chronically homeless with substance use disorders; Housing First program for chronically homeless in Amherst

Franklin County: Franklin County Regional Housing and Redevelopment Authority Any Franklin County person can apply for RAFT by first completing their HCEC Intake Form. Intake forms can be picked up at their office at 241 Millers Falls Rd, Turners Falls, Mon-Fri, 9 am – 4:30 pm. Intake forms can also be completed on their website at or over the phone with the RAFT Administrator. Call 413-233-5228. Click here for the flyer.

Berkshire County: Berkshire Regional Housing Authority Any Berkshire County person can apply for RAFT at Berkshire Housing, 1 Fenn Street, 3rd floor, Pittsfield, 8 am – 4 pm, Mon through Fri excluding holidays. They can also download an application on the website at or call the office and ask for an application to be mailed or faxed. The main phone line is 413-499-1630.

Tenancy Preservation Project (threatened evictions in households with a disability):

For Hampden, Hampshire and Franklin County: Mental Health Association, 413-734-5327

For Berkshire County: Berkshire Regional Housing Authority, 413-499-1630

Other prevention resources for Hampshire, Franklin Counties and N. Quabbin Region: Community Action Pioneer Valley: Greenfield: 413-475-1570, Northampton: 413-582-4237, Orange: 978-544-8091 or Ware: 413-967-4920. Assistance available by appointment only.

Rapid Rehousing

Hampden, Hampshire, Franklin County

Catholic Charities: any person can apply for Rapid Re-housing and rental assistance by completing a pre-screening evaluation with by phone or in person Mon.-Fri. 9:00 – 4:00 p.m. at 65 Elliot Street, Springfield. Phone: 413-452-0605. Services and forms are available in Spanish and English. Limited ESG Rapid Rousing funding is available for Hampshire and Franklin County residents through the same process.

Amherst:Craigs Doors, 434 N. Pleasant Street, Amherst. Call 413-256-0704 Rental assistance and case management

Berkshire County:
 Berkshire Regional Housing Authority

Supportive Services for Veteran Families, 800-482-2565
More information: Katherine Person

Shelter Resources

Click here for a Quick List of Emergency Shelters, Transitional Housing and Community Support Programs.

Click here for a directory of Unaccompanied Homeless Youth Shelters, Transitional Housing and Rapid Re-housing Resources in Western Massachusetts

Click here for Amherst directory on information and resources related to homelessness.

Veterans:Click here for Veterans Housing and Related Resources Directory for Western Massachusetts (English version). Click here for the Spanish translation (haga clic aqui para la traduccion al espanol)

haga clic aquí para la traducción al español

haga clic aquí para la traducción al español

Click here for one-page hand-out on Mass. General Law Chapter 115 Veterans Benefits eligibility guidelines and “Veterans’ Bill of Rights”

Click here for non-veteran provider intake questionnaire to ascertain veteran status and access to veteran resources.

Click here for MHSA’s Resource Guide for Older Homeless and Low-Income Adults.

Discharge Planning Guidelines: 
Click here for the Discharge Planning Guidelines to assist with discharge of homeless individuals from hospitals, correctional facilities and other institutions.

Related Resources

Click here for a list of MassHire Career Center contact information. MassHires provide employment and training services at no charge to unemployed and under-employed individuals. Services include access to career and job counseling, computer and job skills training, job search assistance, job fairs and job postings, access to educational resources, computers, phones and faxes.

Click here for the 2016 Western Massachusetts Substance Abuse Treatment and Prevention Services Directory.

Click here for the Western Massachusetts Food Bank’s comprehensive guide to services (food, housing, shelter, transportation and more).

The Boston Public Health Commission and Boston Health Care for the Homeless produced Guidelines for Opioid Overdose Preparedness and Response in Congregate Housing & Shelters. 

Version 1, Intended Audience: Housing & Shelter Management (PDFPPT)

Version 2, Intended Audience: Front-Line Staff (PDFPPT)Click

Changes or revisions to these resources? 
Contact: Contact Pamela Schwartz, Director